Each fall, after the summer crowds are gone, the Glenwood Caverns management team travels to an amusement park or attraction to see first-hand what each one offers, experience its customer service and come up with ideas for improving and expanding the Adventure Park. In recent years, the destinations have included Disney World, Universal Studios, Silver Dollar City and Royal Gorge.
2011 was no exception. In fact, the team enjoyed two different retreats. The first was in September in Virginia, where they visited Monticello and the New Market battlefield. They stayed at the Mimslyn Inn, which was quite a hit with the managers and supervisors, and toured three different caves in the area. The Grand Caverns is the oldest, continuously open show cave. It was open for tours during the Civil War, and the soldiers went on some of the tours. They also went to the Luray Caverns and the Shenandoah Caverns.
“The retreats provide an opportunity to really focus on one another. We are able to plan and brainstorm for the upcoming summer while seeing other attractions. We all leave with a better understanding of each other and one another’s positions,” explained Eric Brotherson, business development manager. “The end result will be more smiles on our faces and the faces of our valued guests.”
In November, the team headed to Colorado Springs, where they visited Cave of the Winds and Santa’s Workshop/The North Pole. Looks like they had a great time!