Learning from the Best

With shorter hours and smaller crowds during the late fall and early winter, the Glenwood Caverns Adventure Park management team takes time each year for team building, professional development and celebrating! They traveled to California in November for a team-building trip and as a reward for another successful year.

The team met with executives at some of the world’s top theme parks: Disneyland, Knott’s Berry Farms, Magic Mountain and Disney California Adventure — including the new Cars Land.

They spent two days with Disney executives, learning about guest services, safety, quality audits, hiring and training. Nancy Heard, mountain operations manager, was very impressed by Disney’s impeccably maintained facilities and guest services, but her biggest “wow” moment was learning that they not only wash the streets every night, they dry them! Special projects manager Shiela Kendall’s biggest surprise was seeing the crew washing and polishing the trash receptacles. As you can tell from the photo, business development manager Eric Brotherson really enjoyed the pancakes.

After taking rare behind-the-scenes tours, experiencing the rides and attractions, and having in-depth discussions about the parks’ operations and best practices, the team brought back lots of ideas to enhance the customer experience here in Glenwood Springs, Colorado.

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